January 8, 2001
I purchased a Pyrex Portable last Christmas (2000).
The heat pack got over heated by accident and swelled up and then flattened out again but is damaged. I would like to know where to get a new Hot Pack for my Portable.
I have checked department stores and kitchens stores ... half the people don't know what I am talking about. Can you help?
Bette
Hi Bette,
I knew exactly what you were talking about because we gave my brother-in-law a Corningware Pop-ins Portable for Christmas, and saw the "pack" that came with his set. I've looked around, and I haven't been able to find a site where you can purchase the "pack" alone. That's not to say one doesn't exist.
There is a company called World Kitchen that markets Pyrex and Corningware, as well as quite a few other name brands. Their toll-free number is (800) 999-3436.
They also have an online help section on their website. I've already been through all the questions they have online, and can tell you that you're not going to find the answer to your question there. However, they also have a form where you can submit your question and get an answer via email. I would try that first.
If you don't get a satisfactory answer, then I would call them. Who knows? Since it has been less than a month since you purchased the portable, they might replace it for free. The URL for asking questions is: World Kitchen Customer Support
January 11, 2001
What a help you were and it must have taken you so much time to do this for me. You are a great researcher. I am getting my hot pack in the next few weeks...and it was under warranty. Thank you soooo much! You can't imagine how delighted we are.
Bette
Since first receiving this email, I have called World Kitchen myself to ask about the replacement hot/cold packs. I was told that World Kitchen likes to keep track of the damaged packs, so they do not offer them for sale except by calling the toll-free number. As Bette experienced, the incident that caused her hot pack to be damaged was covered by warranty. World Kitchen told me that if the damage is not covered by warranty, they will sell you a new pack.
To find the Pyrex Portables discussed in this post check out: Pyrex Portables. Portables are also available in CorningWare French White as CorningWare AnyWare Portables, in Cajun Red as Corelle Coordinates Portables, and in the Corelle Abundance and Corelle Chutney patterns.
